Support

Submitting a support request

You can contact us by email (hello@urbanjungle.email), using the contact form or, by simply replying to your Order Confirmation email and we'll get back to you. We ask that you supply as much information as you can so that we can provide a timely and helpful response. 

Refunds and Exchanges

We hope that you're delighted with your purchase. If not, we are happy to provide a refund, exchange, repair, or store credit according to our Refund Policy. We have set up a dedicated Self-Service Returns Portal to ensure a smooth returns process, which can be accessed here. If your purchase is outside of the returns period, please contact us for assistance. 

The Legal Stuff

We're required to provide certain documents and policies. All relevant information can be accessed below:

• Terms of Sales
• Privacy Policy
• Returns Policy

Subject Access Requests

 Your data belongs to you! You're free to access, update or delete the data we hold about you. Our Self-Service GDPR Portal can be used to manage data relating to orders you have placed with us. For other data, or to submit a full Subject Access Request please contact us.